At Charge Wave, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application to locate charging stations, manage payments, and more. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

• 1.1 Personal Information: Includes name, mobile number, and email address during registration.
• 1.2 Payment Information: Details required for transactions and topping up.
• 1.3 Usage Information: Includes interactions with the app, charging sessions, and QR code scans.
• 1.4 Device Information: Device type, OS, and app version.
• 1.5 Location Information: Real-time location for nearby charging stations (requires permission).

2. How We Use Your Information

Charge Wave uses the collected data for the following purposes:

• Service delivery, including locating charging stations.
• Customer support and issue resolution.
• Personalization based on preferences.
• Security and fraud prevention.

3. Sharing Your Information

We do not sell your data. However, we may share it with service providers, payment processors, or legal authorities as required.

4. Data Security

We implement strong security measures, but no method of transmission over the internet is completely secure.

5. Data Retention

We retain your data for as long as necessary to provide our services or comply with legal obligations. Once no longer needed, we securely delete or anonymize your data.

6. Third-Party Links

Our app may include links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before engaging with their services.

7. Children’s Privacy

Charge Wave is not intended for children under 13 years of age. We do not knowingly collect information from children.

8. Your Choices and Rights

• Access and update your data through the app.
• Opt out of promotional communications.
• Request account deletion by contacting support.

9. How to Use Our App

1. 1. Download: Install the app from the Play Store or App Store.
2. 2. Register: Login with your mobile number and verify using OTP.
3. 3. Top-Up: Add funds via the app.
4. 4. Scan and Charge: Scan the QR code on the charger to start charging.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services or applicable laws. We will notify you of significant changes via the app or email.

For any inquiries, feel free to contact us at +977-9851207299 or at [email protected].